Faq

Have A Question? We Have Answers!

Orders and deliveryReturnsStocksCustomer service

Order and Delivery

Order
Once you have placed your order on our website you will receive an email confirmation, Once payment is received your order will be prepared by our warehouse team.
Delivery
Once we receive your payment, you order will be delivered to your address between 1 and 2 working days. Order before 10:00 and we’ll deliver it the same day in Amsterdam. Order before 11:30 and we’ll deliver it the next day outside Amsterdam. We do not charge for delivery costs for orders above € 90.00!
Track and Trace
In the Netherlands we use the services of PostNL and DPD. You will receive a separate e-mail with a track & trace code when your order leaves our warehouses so that you’ll know exactly where your parcel is and when it’s arriving. There are no further guarantees attached to this.

Returns

I want to return my product
If for any reason you do not wish to purchase a product, you have the right to return the product to MH&DL Exclusive Terroirs within fourteen (14) working days after delivery.

Returns are only accepted if the product is unopened and original packaging, including the product label, is undamaged. Once the product is received at our warehouse and validated in good condition (not broken or damaged) we will proceed with the refund of the amount to your account within five working days.

Product broken
If, upon receipt / delivery there happens to be a product broken or damaged in transit, please take a photo and email it to info@mhdl.nl. We will replace any products that were inadvertently damaged and want you to a) be happy with and b) enjoy your purchase!

*in the rare situation that the exact product or vintage is no longer available we will suggest a suitable replacement or offer a refund.

Should the product, for whatever reason, not meet your expectations, please contact us at info@mhdl.nl .
We will then work with you to find a suitable alternative.

You can return your product to:

CJ Hendriks Group
Latexweg 10
1047 BJ Amsterdam
The Netherlands

Stocks

Stocks
We have a warehouse in the Netherlands in order to hold sufficient stock for all of our customers.

Our supply method is based on stock alert and security levels that allows us to re-order wine of each reference at the exact time to avoid any out of stock situations.

We know how important it is for our customers to be able to order their product when they need it and without delays.

*Additionally we often have older vintages of certain wines available in limited quantities. Please enquire if you are looking for a particular vintage and should it not be available we will work with you to find a suitable alternative.

Customer Service

Get in touch
Do you have a question about your order? Do you need a recommendation for a gift or a special pairing or wish to talk with us to report a complaint? Send an email to: info@mhdl.nl we will get back to you within 48 hours.
×

Margaux Hyacinthe

Motto ~ Love what you do and inspire people ~

I possess a strong entrepreneurial mindset and am always ready for new challenges. I have a Master’s Degree in Transport, Logistics and International Trade; knowledge I am determined to put into practice by spreading my passion for wine. Speak three languages fluently: French, Spanish, and English, and currently learning Dutch.

I was raised in the Loire Valley, a beautiful wine region, and had the luck to be named after one of France’s most interesting wines: Margaux! I was fortunate to grow up with Sancerre and Cabernet Franc vines in my backyard, and have since explored and tasted my way through all of France’s great wine regions.
When I started traveling the world, I realised that there is so much more to wine – the grapes, the history, the people, the terroirs. How amazing would it be to share this awareness and experience with others?
That is why I have decided to start the adventure here and be part of MH&DL Exclusive Terroirs.

Authentic qualities: Enthusiasm, Dedication and Passion

Dalmar Labra Bio

Dalmar Labra

Motto ~ Step by Step and always with precaution ~

My personal experiences are closely linked to the Terroir de Pirque sub-region of the famous Maipo Valley. I grew up in between Cabernet Sauvignon, Sauvignon Blanc , Sémillon and Torontel grape plantations. I am Chilean entrepreneur with more than 25 years of experience in international business.

Managing to develop sales channels in the international market to different Chilean wineries. In addition to strong alliances with old world wineries

Over the years I have developed a strong network in the wine industry all over the world. My work and life experiences are a great asset to the adventure of MH&DL. I am the one helping setting up the business objectives and limits. I am a wine storyteller, attend one of my tastings and you will be transported by the magic of the wine Art.

 

Authentic qualities: Visionary – Conscientious

Together we combine vivacity and experience!

Dalmar Labra

Dalmar Labra

Dalmar Labra

Motto ~ Stap voor stap en altijd bedachtzaam ~

Mijn persoonlijke ervaringen zijn nauw verbonden met de subregio Terroir de Pirque van de beroemde Maipo-vallei. Ik ben opgegroeid tussen de druivenplantages Cabernet Sauvignon, Sauvignon Blanc, Sémillon en Torontel. Ik ben een Chileense ondernemer met meer dan 25 jaar ervaring in internationaal zakendoen. Ontwikkelen van verkoopkanalen op de internationale markt naar verschillende Chileense wijnhuizen. Naast sterke allianties met wijnmakerijen uit de oude wereld

Door de jaren heen heb ik over de hele wereld een sterk netwerk opgebouwd in de wijnindustrie. Mijn werk- en levenservaringen zijn een grote aanwinst voor het avontuur van MH&DL. Ik help bij het opstellen van de zakelijke doelstellingen en limieten. Ik ben een wijnverteller, woon een van mijn proeverijen bij en je wordt vervoerd door de magie van de wijnkunst.

Authentieke kwaliteiten: visionair – gewetensvol

Samen combineren we levendigheid en beleving!

Margaux Hyacinthe

Motto ~ Hou van wat je doet en inspireer mensen ~

Ik ben ondernemend en altijd klaar voor nieuwe uitdagingen. Ik heb een master in transport, logistiek en internationale handel – kennis die maar al te graag in praktijk wil brengen door mijn passie voor wijn met de wereld te delen. Ik spreek drie talen vloeiend: Frans, Spaans en Engels, en ik leer momenteel Nederlands.

Ik ben opgegroeid in de Loire, een prachtige wijnregio, en ik bof naar een van de bijzonderste Franse wijnen te zijn vernoemd: Margaux! Ik had het geluk op te groeien met Sancerre- en Cabernet Franc-wijnstokken in de achtertuin, en ik heb sindsdien alle grote wijngebieden van Frankrijk verkend en geproefd.Toen ik de wereld rondreisde, realiseerde ik me dat er zoveel meer achter wijn schuilt: de druiven, de geschiedenis, de mensen, de terroirs. Hoe geweldig zou het zijn als ik al dit bewustzijn en deze ervaring met anderen kan delen?
Daarom heb ik besloten om hier het avontuur te beginnen en deel uit te maken van MH&DL Exclusive Terroirs.

Authentieke kwaliteiten: Enthousiasme, Toewijding en Passie

Register as wholesaler

Apply for an account by filling in the form bellow as complete as possible for free. If your account is approved, you can log in immediately and you will see your specific purchase prices clearly on our website. If you have any questions or would like to register by phone, please contact us at +31 6 42 09 34 62

Are you not located in The Netherlands? Then send an email to info@mhdl.nl and we will get shortly in touch with you.

By clicking register, you agree to the Terms & Conditions

Log In Lost Password

Join Waitlist This new product is expected to arrive in March. Please leave your valid email address below to be informed.